FAQS
Is Your Downtown Branch Closed?
Yes, unfortunately, our Downtown branch is currently closed, as well as all our Maadi, Alex, and Mansoura branches. However, you can still shop with us online through our website or via our social media platforms on Facebook and Instagram .
We are also not responsible for any product or service offered by anyone attempting to steal our name or trademark.
What Payment Methods Are Accepted At QAAFGALLERY?
At QAAFGALLERY, we currently accept Cash on Delivery (COD) for all orders placed through our website.
For orders placed through our social media platforms (Facebook or Instagram), you can also pay via Instapay or Vodafone Cash.
Can I Change or Cancel My Order After It Has Been Placed?
If you need to change or cancel your order, please contact us as soon as possible via WhatsApp at 01114009713. Changes or cancellations can only be processed before the order has been shipped.
What Is The Shipping Policy for Orders Placed At QAAFGALLERY?
QAAFGALLERY ships all over Egypt, with delivery typically occurring within 3 to 6 working days. Shipping costs vary based on the destination, with prices starting from 60 EGP for Cairo and Giza.
Do I Have to Pay For Return Shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
What Should I do if I Receive a Defective Product?
In the rare event that you receive a defective product, you may request a replacement or return at no additional cost. Please ensure that you contact us within 14 days of receiving the item, and the product must be in the same condition unused and unwashed as received .
Are There Any Items That Cannot Be Returned?
Yes, accessories , mugs and socks are non-refundable. For all other items, please refer to our return policy for specific conditions and procedures.
How Can I Ensure The Right Size ?
To ensure the right fit , we recommend referring to the sizing chart available on each product page.
How Can I Contact You?
You can reach our customer support team through the contact form on our website or by emailing us directly or via WhatsApp at 01114009713 We aim to respond to all inquiries promptly and assist you with any questions or concerns you may have.
What Are Your Customer Service Hours?
Our team is available to assist you from [9] to [5], [from Sunday to Thursday].
Frequently Asked Questions
Is Your Downtown Branch Closed ?
Yes, unfortunately, our Downtown branch is currently closed, as well as all our Maadi, Alex, and Mansoura branches. However, you can still shop with us online through our website or via our social media platforms on Facebook and Instagram .
We are also not responsible for any product or service offered by anyone attempting to steal our name or trademark.
What Payment Methods Are Accepted At QAAFGALLERY?
At QAAFGALLERY, we currently accept Cash on Delivery (COD) for all orders placed through our website.
For orders placed through our social media platforms (Facebook or Instagram), you can also pay via Instapay or Vodafone Cash.
Can I Change or Cancel My Order After It Has Been Placed?
If you need to change or cancel your order, please contact us as soon as possible via WhatsApp at 01114009713. Changes or cancellations can only be processed before the order has been shipped.
What Is The Shipping Policy for Orders Placed At QAAFGALLERY?
QAAFGALLERY ships all over Egypt, with delivery typically occurring within 3 to 6 working days. Shipping costs vary based on the destination, with prices starting from 60 EGP for Cairo and Giza.
Do I Have to Pay For Return Shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
What Should I do if I Receive a Defective Product?
In the rare event that you receive a defective product, you may request a replacement or return at no additional cost. Please ensure that you contact us within 14 days of receiving the item, and the product must be in the same condition unused and unwashed as received .
Are There Any Items That Cannot Be Returned?
Yes, accessories , mugs and socks are non-refundable. For all other items, please refer to our return policy for specific conditions and procedures.
How Can I Ensure The Right Size ?
To ensure the right fit , we recommend referring to the sizing chart available on each product page.
How Can I Contact You?
You can reach our customer support team through the contact form on our website or via WhatsApp at 01114009713 We aim to respond to all inquiries promptly and assist you with any questions or concerns you may have.
What Are Your Customer Service Hours?
Our team is available to assist you from [9] to [5], [from Sunday to Thursday].